Scottish Water offers a range of septic tank services available to household and business customers who own a private sewage and waste water system. This presentation will discuss Scottish Water services as well as their public outreach initiatives.
Scottish Water has a saying: we are always working so the water cycle never stops.
Scottish Water maintains and improves over 30,000 miles of sewer pipes which take waste water away from homes and business premises across Scotland. They then treat this at over 1,800 wastewater treatment works before returning it to the environment.
Scottish Water offers a range of septic tank de-sludging services. These services are available to household and business customers who own a private septic tank which takes standard waste, such as sewage and waste water. We continually aim to deliver a high service level to all our customers. Read on to find out more about our service as well as tips on how to look after your tank and trouble shooting those problems that sometimes come up.
Aiming to promote good environmental practice and Scottish Water is committed to operating their services efficiently and cost-effectively.
There are three levels of service available:
When you sign a contract with Scottish Water they will de-sludge your septic tank at agreed intervals. A planned schedule of regular de-sludging services helps to keep customer charges – and their costs – down. This service is charged at the approved rates in operation at the time of each de-sludging service.
If the customer doesn’t want to enter into a contract with Scottish Water, they will de-sludge a septic tank within 5 working days of the request where possible, but may take up to 28 days maximum. This service is more expensive to provide than the scheduled service, so the charges are higher.
Urgent Response Service
If you need your septic tank de-sludged urgently Scottish Water aims to attend within 2 working days of your request where possible. This urgent response service is the most expensive for Scottish Water to provide and this is reflected in the charge.
In 2014, Scottish Water also launched a comprehensive public education and outreach campaign.
“Our purpose is to support the protection of public health and the environment through providing high quality affordable drinking water and safely managing society’s waste water. We do this whilst ensuring our services are affordable and support Scotland’s economy.
Water and waste water services that are resilient to change are vital to a sustainable society. Our challenge is to find ways to be increasingly sustainable in how we deliver those services.
Our Sustainability Reports, published on this page, show examples of some of our achievements in supporting a sustainable Scotland. They also contain our annual Carbon Footprint Reports and, this year, our Biodiversity Report, which we will publish every three years.”
Speaker Name: Scott Rodger
Prior Team Leader – Septic Tank Planning Team | Waste Water Operations
– Team Leader (Septic Tank Planning):
Responsible for the management of the septic tank planning service, leading a team of 4 planners, ensuring customer needs are delivered through effective scheduling of work, dealing with escalations and disputes.
– Regulatory Analyst:
Working within Strategy and Economic Regulation, as part of the Policy Team. Leading on corporate consultation process, providing regulatory research, board papers and updates, developing policy and addressing complex policy issues.
Scottish Water is a publicly owned company, responsible to the Scottish Government, find out key facts about us and browse our video gallery here.